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How alexsisyogel Handles Your Personal Information

Every account you open with us comes with a clear commitment — your personal data, wallet details and transaction history are handled with care and never shared without your knowledge.

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What This Privacy Policy Covers and Why

alexsisyogel Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with alexsisyogel, we collect the information needed to run your account — your name, email address, contact number and the wallet identifiers linked to your DANA, OVO or GoPay account. We use this data to process your deposits and withdrawals, verify

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your identity, and keep your account secure. We do not sell your personal information to third parties. Where we work with payment processors to clear your DANA or GoPay transactions, those partners operate under their own data agreements and handle only the fields required to complete
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the transfer. Cookies on our platform track session state and your lobby preferences — nothing more. You can clear or limit cookies through your browser or mobile device settings at any time. Data retention follows the period required to maintain accurate account records and comply with
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applicable regulations in regions where our service is available. Access to our platform and the scope of data processing depends on local law and is available where local law permits. If you are in Jakarta or elsewhere in Indonesia and have questions about which data fields
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apply to your account, our support team can walk you through each category.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Concerns

If you want to review the data we hold on your account, request a correction, or ask us to delete your records, our support team is the right place to start. Send your request through any of the channels below and include your registered account email so we can locate your records quickly and respond accurately.

Live Chat Open the chat widget from any page while logged in. Identify your request as a privacy query and our team will pull your account data for review.

Email Support Write to our support address with your registered email in the subject line. Privacy requests are handled separately from general account queries for faster routing.

Account Help Centre The help section inside your account dashboard has a dedicated privacy request form. Fill it in, submit, and we will confirm receipt within one business day.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply consistent data-handling practices across every part of the platform — from the moment you link your OVO wallet to the point your withdrawal clears. Below are the four areas we focus on to keep your information accurate, secure and under your control.

Account Security

Your login is protected by OTP verification sent to your registered number. We do not store plain-text passwords, and session tokens expire after a period of inactivity to prevent unauthorised access.

Cookie Management

We use session cookies to remember your lobby state and functional cookies to keep your DANA or GoPay payment preference saved. You can clear these from your mobile browser settings without losing your account data.

Data Retention and Deletion

Account data is kept for the period required to maintain accurate transaction records. Once you close your account and the retention period lapses, personal data is deleted from active systems following our internal schedule.

Third-Party Payment Partners

When your GoPay or DANA deposit is processed, the transaction passes through a payment gateway that receives only the data needed to complete the transfer — never your full account profile or browsing history.

Common Questions About Your Privacy Rights

These are the questions we hear most often from account holders in Indonesia who want to understand how their data is used, who can see it, and how to take action on it.

We collect your name, email address, mobile number and the wallet identifiers for payment methods like DANA, OVO or GoPay. We also log device type and session data to keep your account secure.

Yes. Submit a data access request through the privacy form in your account dashboard or email our support team. We will compile and share your account data within a reasonable timeframe.

Send a deletion request via live chat or the support email with your registered account email included. We will process the request after confirming your identity and completing any required retention period.

Wallet identifiers are passed only to the payment gateway needed to process your transaction. That partner receives the minimum data required and operates under its own data protection agreement.

We use functional and session cookies only. They track your current lobby state and saved payment preference — not your browsing history outside our platform. Clear them anytime via your device browser settings.

The policy applies consistently to all accounts. However, the availability of certain features and the exact scope of data processing depend on local law and are available only where local law permits in your region.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoMakassar Lucky Slots InfoTerms & Conditions

How alexsisyogel Handles Your Personal Information

Reach Us About Your Privacy Concerns

How We Protect and Manage Your Account Data

Account Security

Cookie Management

Data Retention and Deletion

Third-Party Payment Partners

Common Questions About Your Privacy Rights

01 What personal data does alexsisyogel collect when I open an account?

02 Can I request a copy of all the data held on my account?

03 How do I ask alexsisyogel to delete my personal information?

04 Is my DANA or GoPay wallet detail shared with anyone outside the platform?

05 How do cookies on this site affect my privacy?

06 Does this privacy policy apply differently depending on where I am in Indonesia?

Privacy Policy

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