Reference

Our Legal Terms, Clear and Accessible

The legal terms on this page apply to every account, wallet transaction and session on alexsisyogel — from your first DANA deposit to how we store your account data.

Account EligibilityData & Cookie PolicyDANA, OVO, GoPay Transaction TermsUser Rights & ContactIndonesia Region Scope
alexsisyogel Our Legal Terms, Clear and Accessible
POLICY ACCOUNTABILITY

How We Handle Your Data and Account Security

We treat every account as a distinct record — your personal details, wallet identifiers and session history are stored separately and accessed only by authorised personnel. Players in Jakarta and Bandar Lampung, and across other permitted regions, have the same data rights: you can request a copy of what we hold, ask for corrections or request deletion where legally applicable. Below is how each area of our policy operates in practice.

Data Handling

We collect only what is necessary to operate your account and process wallet transactions via DANA, OVO or GoPay. Your data is not sold to third parties under any circumstance.

Cookie Policy

Cookies are used for session management, fraud detection and page performance. You can manage cookie preferences through your browser settings at any time without affecting core account functions.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you notice unexpected access, use the account lock feature immediately and contact support to review your session log.

Data Retention and Requests

Account records are retained for a period aligned with our legal obligations. To request a copy of your data or ask for deletion, submit your request via email with your account ID attached.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, want to report a policy concern or need to request account data, our support team handles legal queries through the channels below. For wallet-related disputes — including DANA, OVO or GoPay transaction issues — include your account ID and transaction reference when you write to us.

Team online

Live Chat

Reach our team directly through the live chat window in your account dashboard. Legal queries are flagged to the compliance team within the same session.

Email Support

Send detailed legal requests or data queries by email. Attach your account ID and any relevant wallet transaction references — DANA, OVO or GoPay — for faster handling.

Account Help Centre

Our Account Wallet Help section covers common legal questions around identity verification, data requests and wallet linking under your personal account settings.

Common Questions About Our Legal Terms

These questions come up most often when you are reviewing our terms or dealing with an account or wallet issue. Each answer reflects our actual policy position — not a generalisation.

Yes. Access depends on local law and is available only where your region permits it. We do not accept accounts from regions where online gambling is restricted or prohibited under applicable law.

You can. Send a written request by email with your account ID. We will confirm what data is held, how it is used and provide a copy within the timeframe our retention policy specifies.

Wallet identifiers linked to your account are retained only for the period required by our legal and fraud-prevention obligations, then deleted. Ongoing transaction records may be held longer under financial compliance rules.

Contact support immediately via live chat. Give your account ID and the approximate time of the suspicious access. Our team can lock your account and initiate a session-log review while you are still online.

We post a notice on the platform when terms are revised. Continuing to use your account after that notice goes live counts as acceptance of the updated terms, so check the legal page periodically.

Your platform obligations remain the same regardless of which wallet you link. Wallet verification confirms identity; it does not alter the account terms, eligibility rules or data rights that apply to your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.